Oct 03, 2023  
2020–2021 Catalog/Handbook NOT CURRENT 
2020–2021 Catalog/Handbook NOT CURRENT [ARCHIVED CATALOG]

Student Resources

The Student Services offices are responsible for providing pre-admission, admission, registration, and financial services to prospective students, current students, and alumni. The offices oversee, coordinate, and administer multifaceted activities and student-centered services that include recruitment programs, pre-admission advisement, admissions, and registrar functions, and alumni services. The staff value excellent customer service, timely and accurate communication, professionalism, and teamwork.


Student Success Advisors

The University of St. Augustine for Health Sciences is committed to student success. With this in mind, students are connected to an Advisor. An Advisor is available to support students in many ways leading up to the first class and throughout the duration of the academic program.

Advisors provide concierge support and help students navigate through the University. They assist students in completing required forms, understanding USAHS policies and procedures, adjusting schedules, and much more. Advisors also have access to resources that can assist students with study strategies, time and stress management techniques, and organizational tips.

Advisors partner with students to help them achieve their academic and professional goals and will check up on students from time to time just to see how they are progressing. Advisors are on the front lines of student services and are always willing to answer questions and provide support.

Phone: 800-241-1027

David Schoenherr, San Marcos Campus ext. 2411 dschoenherr@usa.edu
Kailynn Cannata, Austin Campus, Dallas Campus ext. 3117 kcannata@usa.edu
Juliette Henry-Pitter, Miami Campus ext. 4135 jhenrypitter@usa.edu
Cynthia Edwards, St. Augustine Campus ext. 1303 cedwards1@usa.edu
Sherrie Jensen, Post-Professional Advisor ext. 1354 sjensen@usa.edu
Frank Bennett, Post-Professional Advisor ext. 1225 fbennett@usa.edu 
Tonya Riley, Post-Professional Advisor ext. 5702 triley@usa.edu

Faculty Advisor

A Faculty Advisor will be appointed to each student. This advisor will serve in two capacities. The first is to advise the student on academic matters, and the second is to assist in professional development. Should a student wish to change advisors, he or she should meet with his or her Program Director.

Bursar’s Office

The Bursar’s Office handles billing, refunds, and payments. The Bursar can provide information to students regarding the CashNet Payment Plan and setting up refund preferences in BankMobile. They can also provide receipts upon request.

Susan Jones, Bursar Team Lead, Business Office, St. Augustine and Miami Campuses 904-770-3540 sjones@usa.edu
Candice Salazar, Business Office Bursar, Austin and Dallas Campuses 737-202-3304 csalazar@usa.edu
Kristin Hitchcock, Business Office Bursar, San Marcos Campus 760-410-5356 khitchcock@usa.edu

Career Services

USAHS does not guarantee employment, and completion of the degree program is not a guarantee of employment.

Career Services provides services to students online via the Optimal Resume and Handshake platforms, through on-campus career fairs twice yearly, and via online career coaching. Access Career Services by logging into the MyUSA portal, Student Services tab, Career Services link. 

In Optimal Resume, students can create a resume and cover letter and have them reviewed by a career coach, record a practice interview, create a career portfolio, and view informational videos on current career topics. Go to Optimal Resume to create an account. 

In Handshake, students can create a career profile with a resume, post it for employers to view, and apply to job postings. Each semester, new students will be invited to join Handshake

Career fairs are held twice a year on each campus.

Student referrals to prospective employers are not based on direct contact with the employer regarding current job openings.

Students may request individual career coaching via Skype by emailing Dr. Morris.

Dr. LaDonna Morris, Manager of Career Services 904-770-3539 lmorris@usa.edu

Continuing Professional Education Office

The Office of Continuing Professional Education registers students for live seminars, online webinars/seminars, and certification preparation and examination.

Telephone: 800-241-1027, ext. 1400

Lori Hankins, Director of Continuing Education ext. 1203 lhankins@usa.edu
Ouida Howell, Assistant Director of Continuing Education ext. 1266 ohowell@usa.edu

Enrollment Office

The Enrollment team assists prospective students from initial inquiry through the entire application completion process, including guidance on selecting the appropriate start date and modality, submitting required documents, and preparing the most competitive application. For questions or more information, please email enroll@usa.edu or, to speak to someone, please call 800-241-1027, ext. 2499.

Financial Aid Office

Financial aid information is available by going to Financial Information . Any inquiries or requests for student information should be directed to Department of Financial Aid Services, USAHS, 1 University Boulevard, St. Augustine, FL 32086; email: ContactFinancialAid@usa.edu; phone: (904) 423-2010; or by making an appointment.

Vanessa Flowers, Director, Financial Aid
Erica Kelly, Financial Aid System Analyst
Jessica Gooden, Financial Aid Counselor
Clara Cadatel, Financial Aid Counselor
Michael Thompson, Financial Aid Counselor
Jazmin Garcia, Financial Aid Counselor
David Skinner, Financial Aid Counselor
Shelisskia Douggans, Financial Aid Counselor

Registrar’s Office

The main Registrar’s Office for all degree programs is located on the St. Augustine campus with Registrar staff also located on the San Marcos campus. Any inquiries or requests for student information should be sent to the Registrar, USAHS, 1 University Boulevard, St. Augustine, FL 32086, or by email to registrar@usa.edu.

Telephone: 800-241-1027 ext. 1600

Diane Rondinelli, Registrar 904-770-3505 drondinelli@usa.edu
Laura Sanders, Associate Registrar 904-770-3595 lsanders@usa.edu
Cristina (Cris) Clark, Assistant Registrar 904-770-3605 cclark@usa.edu
Brooke Nelson, Assistant Registrar 760-410-5385 bnelson@usa.edu

International Student Services

International applicants applying to a full-time residential or flex program in Miami, Florida; St. Augustine, Florida; Austin, Texas; and San Marcos, California, may receive assistance obtaining the required I-20 form from a designated school official (DSO) A DSO may be reached by calling ext. 800-241-1027, ext. 1600 or by emailing registrar@usa.edu for assistance.

Assistance for Students with Disabilities

In accordance with the Americans with Disabilities Act (ADA), USAHS is dedicated to providing reasonable accommodations to any student with a qualifying disability. Please see Accessibility and Accommodations  for more information.

Writing Center

The mission of the Writing Center at USAHS is to provide exceptional service to students across all modalities and programs by providing individualized instruction and resources to solidify their writing skills as practicing scholars and emerging professionals in the field of Health Sciences. The Writing Center is not a drop off editing service; rather than simply correcting or writing portions of varying projects, we seek to develop our students into strong writers and editors through continued engagement in the writing process.

Coaching appointments are made online via the WCONLINE platform where students can upload a file for review either in an online session with a coach or via recorded asynchronous feedback.

First-time users will need to register their account using their USAHS email address. Students who miss or same-day-cancel multiple appointments may have their Writing Center accounts suspended and will need to contact the director of the Writing Center for reactivation.

Writing Center information and resources can be accessed in the MyUSA student portal, Student Services tab, Writing Center link. 

Hideki Nakazono
Director of the Writing Center
ext. 2427
Darcy Fox
Writing Center Coach
ext. 3465
Nicholas Eastham
Writing Center Coach
ext. 3461
Tonya Nagle
Writing Center Coach
ext. 3259
Elaine Pascale
Writing Center Coach
ext. 3243 
Carl Sell
Writing Center Coach
ext. 3268

Wellness Centers (St. Augustine and Austin)

Mission Statement

The mission of USAHS Wellness Center is to provide an environment that promotes and facilitates a healthy and productive lifestyle in our students, faculty, staff, and ultimately our clients and the local community. This will be achieved by (1) development of programs that will allow the University philosophy on health and wellness to become a reality and (2) providing a state of the art wellness facility that will include wellness-related testing/screening and quality instruction in the various domains of wellness.

USAHS ID badges are required to access the Wellness Centers and Obstacle Courses. Students must complete a liability waiver prior to utilizing the Wellness Center and must complete a mandatory orientation prior to utilizing the Obstacle Course on the St. Augustine Campus.

For more information, including access and policies, go to the MyUSA portal, Student Services tab, Wellness Center link.

Ricky Willis Director of Wellness 904-770-3721 rwillis@usa.edu

Health Services

All students are required to carry health insurance. Proof of health insurance must be provided to the Clinical Education Office each trimester.

The University is not licensed to provide healthcare services.

San Marcos Campus

Emergency services are available at the following locations:

Palomar Medical Center
555 E. Valley Parkway
Escondido, CA 92025
Tri-City Medical Center
4002 Vista Way
Oceanside, CA 92056

St. Augustine Campus

Flagler Hospital has a 24-hour emergency service. For nonemergency care, the University contracts with a family practice physician to provide services:

Dr. James Connor
1851 Old Moultrie Road
St. Augustine, FL 32086

Additionally, there are local walk-in clinics that are equipped to provide emergency and nonemergency care.

Miami Campus

Emergency and nonemergency medical services are available at the following Miami locations:

Kendall Regional Medical Center
11750 SW 40Th St
Miami FL 33175
Baptist Health Medical Plaza at Doral Urgent Care
9915 NW 41st St
Doral FL 33178

Austin Campus

Emergency and nonemergency medical services are available at the following Austin locations:

St. David’s Urgent Care
5700 West Slaughter Lane
Austin, TX 78749
Nextcare Urgent Care
6001 West William Cannon Drive #302
Austin, TX 78749
Austin Immediate Care
5000 West Slaughter Lane #100
Austin, TX 78749
St. Davis South Austin Medical Center
901 West Ben White Boulevard
Austin, TX 78704
Seton Southwest Hospital
7900 Farm to Market 1826
Austin, TX 78737
University Medical Center at Brackenridge
601 East 15th Street
Austin, TX 78701

Dallas Campus

​​Emergency and nonemergency medical services are available at the following Irving locations:

Medical City Las Colinas
(Emergency & Full-Service Hospital)
6800 N. MacAurthur Blvd.
Irving, TX 75039
MedSpring Urgent Care
7400 N. MacArthur Blvd.
Irving, TX 75063
Integra Urgent Care
7447 N. MacArthur Blvd. Ste. 190
Irving, TX 75063
Baylor Surgical Hospital at Las Colinas
400 W. Interstate 635 Ste. 101
Irving, TX 75063
Advance ER (Galleria Area)
12338 Inwood Rd.
Dallas, TX 75244

Counseling Services

In partnership with ComPsych (a Student Assistance Program provider), USAHS offers free counseling services and online resources whenever and wherever needed.

24/7 Confidential Support

Students (and members of the same household) may call 844-819-4777 toll free and be connected to free and confidential, highly trained, masters- or doctoral-level clinicians via phone. This licensed counselor can help with anxiety, depression, stress, grief, relationship conflict, substance abuse, or any other personal issue a student may be experiencing. If needed, the counselor will also be able to refer the student to meet with an in-person counselor for up to three complimentary sessions. 

Online Resources

Students and household members also have unlimited access to guidanceresources.com. Students will need to use “USAHS” as the Web ID to create a free account. This website provides information, tools, and support on a wide variety of subjects including wellness, legal, financial, and relationship topics. Students can view articles, podcasts, videos, or slideshows and can utilize Ask the Expert to receive personal responses to questions. 

Library and Information Resources

The University’s Learning Resource Center, composed of the University Library and the Computer Lab, with physical branches at all campuses of the University in addition to a robust online presence, offers students and faculty members convenient access to current health sciences information through the library’s collection of books, journals, videos, OT assessments, anatomy models, treatment tables, equipment, eBooks, online journals, and online databases. The Library’s holdings include more than 10,000 books and eBooks, full-text access to more than 200,000 journals, and streaming videos to support the University’s curriculum. Physical campus libraries are each open and staffed more than 80 hours per week during regular academic terms and provide physical study space, reference services, and printing/copying/scanning services. Library staff members are available through library chat, email, and phone approximately 17 hours a day, including evenings and weekends. The library’s electronic resources are available 24/7. Trained and knowledgeable librarians are available to provide formal and informal library and information literacy instruction by faculty request. Go to library.usa.edu for full details.

Institutional Review Board

The Institutional Review Board (IRB) is a University committee that reviews all research proposals involving the use of human subjects. The purpose of the IRB is to protect the human rights of those subjects and keep them from harmful procedures. All students participating in research projects that involve human subjects (including Case Reports) are required to submit the appropriate IRB documentation. Students must have a faculty advisor for their research project and should submit proposals to the IRB that is located geographically closest to their faculty advisor. The IRB committee meets once each month for convened reviews. Dates are posted on the USAHS website for each campus. Expedited and exempt protocols are reviewed on a rolling basis. For IRB policies, procedures, and forms, go to the MyUSA portal, Academics tab.

Student Membership in Professional Associations

All USAHS students in MOT, OTD, DPT, and SLP must be members of their respective national professional associations (American Physical Therapy Association [APTA], American Occupational Therapy Association [AOTA], National Student Speech Language Hearing Association [NSSLHA]). Current students will be asked to show proof of membership as part of the practicum or physical therapist practice courses. OT students will also need to provide evidence of state membership.

Student Associations

In the first trimester, students will be assessed a one-time mandatory student activity fee of $20.00. This fee is subject to change.

Examples of activities covered by the student activity fee include but are not limited to the following activities:

  • authorized University functions
  • community awareness programs
  • miscellaneous preapproved events

This fee is allocated for campus-based student professional associations. Physical therapy students will be members of SPTA. Occupational therapy students will be members of SOTA. Speech-Language Pathology students will be members of SSLPA. Dual-degree students will be members of SOTA in the first half of the dual-degree program and SPTA in the second half. Student representatives from all classes and programs meet monthly with Program Directors to share information and discuss concerns.

All student events are to be coordinated through these associations with all allocated monies to be controlled by the SPTA, SOTA, and SSLPA organizations. All functions/events involving the University or the use of its name require prior review and written approval by (1) the respective Program Director and (2) the University’s Director of Marketing. Possible examples of University-sanctioned events might include community/charitable events such as the annual 5K run and University or departmental picnics/celebrations. A student-organized off-site baseball team would be an example of a non-University event that could be supported by the student associations but would need approval if the University name were used. Any requests to use the University logo on clothing etc. require the same approval as listed above.

The SPTA, SOTA, and SSLPA organizations operate independently; however, financial support may be provided upon agreement of the supporting organization. Any use of funds requires two signatures from current officers of the respective organizations.

Student Events

Students who would like to plan an event should submit an Event Request Form to their Campus Director for approval at least 30 days prior to the event. Event Request Forms are located on MyUSA in the Student Services tab under Forms.

Student Organizations

Student organizations are a vital part of campus life and offer significant opportunities and benefits to their members, the institution, the professional network, and the community. Through participation in student organizations, students have opportunities to develop leadership skills, enhance their understanding of professional perspectives, and have a profound positive impact on their classmates, their profession, and the community. 

A student organization is defined as a registered, student-led group of at least 10 actively enrolled students with a common interest and purpose. Generally, only registered student organizations are recognized by USAHS and eligible to use campus resources. In order to be recognized, to conduct USAHS-sanctioned activities, and to be eligible to access resources within the University community, student organizations must meet the following criteria:

  • Be open to all students actively enrolled in the organization’s campus.
  • Contribute to the advancement of the health sciences mission of the University.
  • Serve a purpose not already met by another student organization or department on campus where the organization is seeking recognition.
  • Assume responsibility for their actions and the activities they sponsor.

To be considered for recognition as a student organization, the organization representative must submit a proposal and if approved, complete the registration process. Registration forms are accepted during registration periods and due by October 1 and April 1 each year. Upon recognition, organizations must comply with USAHS institution policies and renew registration annually to continue to conduct activities and access resources of the University. The University reserves the right to deny or suspend registration for student organizations that do not promote and adhere to the mission, values, and policies of the institution, including those student organizations that primarily have a social, religious, political, or athletic focus rather than a health sciences mission.

For detailed guidelines and access to forms and templates, go to the MyUSA portal, Student Services tab.

Student Retention Program: Tutoring

USAHS offers a variety of free tutoring services, including weekly large and small group sessions. Students are encouraged to regularly take advantage of self-directed learning, group tutoring, and faculty office hours.

Students who need the additional help of individualized tutoring may request a free 1:1, peer-to-peer tutor by completing Individual Tutoring Request Form found on MyUSA, Student Services tab, Tutoring link. To help to identify areas of need and ensure individual tutoring sessions are most effective for the student, students must complete the form with their course faculty member before submitting it to their Student Success Advisor.

Students who have a demonstrated need should request a tutor as soon as possible. Peer tutors experience increased demand during midterm and final exam periods and their availability is limited. The University is committed to placing students who have a demonstrated need with a peer tutor; however, the availability of peer tutors for all students or all courses is not guaranteed.

Off-Campus Housing

USAHS does not provide student housing; all students are responsible for securing their own living arrangements while attending the University. There are a variety of housing options near all campuses.

Students can learn more about housing options from the University’s Facebook groups. In each group, students can connect with other incoming students to look for potential roommates as well as see a list of apartment complexes near campus that have current vacancies.

San Marcos Facebook Group*

Campus Contact
David Schoenherr

Austin Facebook Group

Campus Contact
Kailynn Cannata

St. Augustine Facebook Group

Campus Contact
Dr. Cynthia Edwards

Dallas Facebook Group

Campus Contact
Esther Garcia

Miami Facebook Group

Campus Contact
Juliet Henry-Pitter


*Monthly rental rates typically range from $500/month for an individual to $1200/month and more for apartment rentals. Please note this information is subject to change.